Shipping policy


  • Same Day Shipping
  • S&S Electrical Supply ships the vast majority of the orders ship same day. Our shipping cutoff is 3 pm EST. Orders placed after cutoff cannot be guaranteed to ship same day.
  • Occasionally orders may take up to (5) business days for consolidation and preparation purposes. Customers will be promptly notified of any estimated delay beyond this window.
  • Product Availability
  • Due to high product turnover, product showing as in stock online may be temporarily unavailable. Where an order has already been placed, customers will be notified of any resulting discrepancy and resolved accordingly.
  • Expedited Orders
  • All expedited shipments will ship exclusively through UPS expedited services. Customers are encouraged to call in to verify critical shipments.
  • Weekend Shipping
  • Orders placed after hours on Friday will not process or ship until the following Monday. UPS Saturday Delivery is a service not generally offered by S&S Electrical Supply.
  • Customer Accounts
  • S&S Electrical Supply does not ship on the customer account. All shipping charges are non-negotiable rates displayed at checkout.
  • Hawaii & Alaska Shipments
  • All orders for Hawaii and Alaska have a $200 minimum and additional shipping charges apply. If you need to place an order to one of these locations please call our sales department at 1-941-981-3923.
  • International Shipping
  • All International orders require a $300 minimum order threshold. Due to the special nature of these shipments, we require that these be placed with a S&S Electrical Supply representative. Additional shipping and instructions will apply. All International Orders are Non-Cancel and Non-Refundable.
  • Special Order Items
  • Special order items, items, and quantities not normally stocked in our warehouses will be considered non-cancel, non-refundable once the order is placed. 100% deposit is required at time of purchase. Special orders over $2,000 in value may require additional authorization from the customer.
  • Damaged Shipments & Shipping Errors

If your orders arrive damaged or incorrect please contact a S&S Electrical Supply customer service rep as soon as possible. Damaged claims filed after (5) days for replacement will be determined on a case-by-case basis. Please save the packaging that the shipment came in and if possible please provide pictures so your S&S Electrical Supply rep can resolve the shipment as quickly as possible. See Terms

 

  • Incorrect Shipping Address
  • Where a package is refused or returned due to an incorrect shipping address provided by a customer, the customer will be responsible all resulting costs for the shipment.
  • Order Discrepancies
  • Customers have (7) days from the date of receipt to address any discrepancies regarding incorrect shipment of material.